Privacy Policy

1. Introduction

ColorWrap Inc. ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Production Management System.

This policy applies to all users of our platform, including internal staff and external customers accessing our customer portal.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, phone number)
• Company information (business name, address, tax ID)
• Order details and production specifications
• Payment information (processed securely through QuickBooks)
• Support ticket content and communications
• Profile photos and uploaded documents

2.2 Information Collected Automatically

• IP address and device information
• Browser type and operating system
• Usage data and analytics (pages visited, time spent)
• Login timestamps and authentication logs
• Cookies and similar tracking technologies

3. How We Use Your Information

• To provide and maintain our production management services
• To process and fulfill your orders
• To send order updates and production notifications
• To respond to customer support inquiries
• To improve our platform and user experience
• To detect and prevent fraud or security issues
• To comply with legal obligations
• To sync data with QuickBooks for invoicing and accounting

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

• QuickBooks/Intuit: For invoicing, payment processing, and accounting
• Email service providers: To send transactional emails and notifications
• Cloud hosting providers: AWS for secure data storage and processing
• Analytics services: To understand platform usage (anonymized data)
• Legal authorities: When required by law or to protect our rights

5. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Restrict processing: Limit how we use your data

To exercise these rights, please contact us at privacy@colorwrapinc.com

6. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (HTTPS/TLS) and at rest
• Secure authentication with JWT tokens and optional 2FA
• Regular security audits and vulnerability scanning
• Role-based access controls and audit logging
• Database backups and disaster recovery procedures
• Employee training on data protection

7. Data Retention

We retain your personal data only as long as necessary:

• Account data: Until account deletion or 2 years of inactivity
• Order records: 7 years (for accounting and tax compliance)
• Audit logs: 2 years (1 year for non-critical events)
• Support tickets: 3 years after resolution
• Marketing preferences: Until you opt out

8. Cookies and Tracking

We use cookies and similar technologies for:

• Essential cookies: Authentication and security (required)
• Functional cookies: Remember your preferences
• Analytics cookies: Understand how you use our platform

You can manage cookie preferences through our cookie consent banner or your browser settings.

9. Children's Privacy

Our platform is not intended for users under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries outside your residence, including the United States. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) for EU data transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our platform. Your continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights: